Help And FAQ's

CAT Workwear accepts major credit cards (Visa, AMEX and MasterCard). 

No, you will not need to register before placing an order.  There are many benefits to registered for an account though, including being able to view your order history and easily track the status. 

Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with the tracking details.  Tracking information can also be found in your profile if you have registered for an account.

Orders are generally picked and dispatched within 24hrs (if in stock). We use the Australia Parcel Post service for most parcels. To contact Customer Service please call (03) 9552 7974 or use our contact form. Please have your order confirmation number handy as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are also conveniently saved under your account by date and invoice number.

If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. CAT Workwear may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

You are able to cancel or modify an order after placing it, if the order has not been dispatched. Please call Customer Service on (03) 9552 7974 during business hours Monday-Friday and have your order confirmation number on hand.

In the unlikely event that you accidentally receive an incorrect item, please don’t hesitate to call customer service on (03) 9552 7974 and we’ll fix the issue immediately.

There will be sizing charts available against each product, as well as accessible via here (get size chart from Size Chart).  Also confirm if sizing appears on product page