Shipping & Returns
Delivery Information
Australia-Wide Shipping
Shipping Costs
- FREE Standard Delivery — on orders over $150
- Standard Delivery — $12.50 for orders under $150
Delivery Times (After Dispatch)
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Location
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Estimated Delivery
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Sydney (metro)
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2–3 business days
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Melbourne, Adelaide, Brisbane (metro)
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3–4 business days
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TAS, VIC, NSW, SA (regional)
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4–5 business days
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WA, NT
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5–7 business days
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Some remote locations may incur extra charges — we'll contact you if needed.
How We Deliver
- Orders are sent with Australia Post eParcel or courier depending on stock location.
- Deliveries happen Monday to Friday — no weekends or public holidays.
- Signature is required for all deliveries.
- No deliveries to P.O. Boxes or Parcel Lockers.
Not home?
- Australia Post will leave a card for pickup.
- Couriers will leave a card to arrange redelivery.
Most in-stock orders are packed and sent within 24 hours (Monday–Friday).
Returns & Exchanges
Change of Mind
- Return unused items in original packaging within 30 days.
- Include proof of purchase.
- Call (03) 9552 7974 to get a Returns Authorisation Number (RAN) before sending items back.
- Return postage is at your cost.
- Refunds are processed to your original payment method (excluding shipping costs).
Faulty Items
- Call (03) 9552 7974 to report a fault.
- If approved, we’ll organise a pickup and a repair, exchange, or refund.
- Proof of purchase is required.