Shipping Policy
Australia and New Zealand Shipping
Shipping Costs
- Australia:
- FREE Standard Delivery — on orders over $150
- Standard Delivery — $12.50 for orders under $150
- New Zealand:
- Standard Delivery — $15 AUD for orders (prices will be displayed in NZD)
Delivery Times (After Dispatch)
|
Location
|
Estimated Delivery
|
|
Sydney (metro)
|
2–3 business days
|
|
Melbourne, Adelaide, Brisbane (metro)
|
3–4 business days
|
|
TAS, VIC, NSW, SA (regional)
|
4–5 business days
|
|
WA, NT
|
5–7 business days
|
|
New Zealand
|
5–7 business days
|
Some remote locations may incur extra charges — we'll contact you if needed.
How We Deliver
- Orders are sent with Australia Post eParcel or courier depending on stock location.
- Deliveries happen Monday to Friday — no weekends or public holidays.
- Signature is required for all deliveries.
- No deliveries to P.O. Boxes or Parcel Lockers.
Not home?
- Australia Post will leave a card for pickup.
- Couriers will leave a card to arrange redelivery.
Most in-stock orders are packed and sent within 24 hours (Monday–Friday).
Returns & Exchanges
Change of Mind
- Return unused items in original packaging within 30 days.
- Include proof of purchase.
- Call +61 3 9552 7974 to get a Returns Authorisation Number (RAN) before sending items back.
- Return postage is at your cost.
- Refunds are processed to your original payment method (excluding shipping costs).
Faulty Items
- Call +61 3 9552 7974 to report a fault.
- If approved, we’ll organise a pickup and a repair, exchange, or refund.
- Proof of purchase is required.
